Melbourne have been extremely helpful from the word go – helping us set up OS updates, monitoring, backups, and extra software that we weren’t 100% comfortable setting up ourselves.
What services do you buy from Melbourne?
We rent two dedicated servers for our e-commerce website: one web server and one database server.
How did you find out about us?
We were initially recommended to you by Space48 – a company we worked with on a Magento payment module.
What were the main reasons for choosing us as your service provider?
After the recommendation from Space48, we obviously researched other hosting options as well as yourselves. There are plenty of hosting providers out there, but your testimonials speak for themselves, and knowing that you own and run your own data centers helped.
Also, after us becoming used to pretty bad support from our old provider, knowing that you get straight through to a support team who can actually fix your problem made it a no-brainer choosing Melbourne.
What’s your experience of Melbourne’s service?
Nothing but great! Melbourne have been extremely helpful from the word go – helping us set up OS updates, monitoring, backups, and extra software that we weren’t 100% comfortable setting up ourselves. They respond to support tickets quickly and efficiently, and pretty much all of our tickets have been resolved within 24 hours. Their coffee is pretty awesome too.
Would you recommend Melbourne to a colleague?