Melbourne ensures our servers are constantly running up to spec and in the rare case that anything happens they’re always there to deal with it.
Ryan Bulloch, Server Manager & Web Developer for Rushcliff, says:
“We were looking for fast, secure and reliable 24/7 dedicated hosting for our clients who mostly work in the private healthcare sector and need round-the-clock access to their systems. We approached Melbourne after seeing positive mentions about them on various forums and checking out their service offering. They ticked all our boxes and their company ethos was very similar to ours.
“We really haven’t looked back. Melbourne ensures our servers are constantly running up to spec and in the rare case that anything happens they’re always there to deal with it. Their support is invaluable and they’ve even organised updates that require restarts and configuration in the early hours which have saved us a fair few late nights.
“Our network speeds are fantastic and our dedicated servers are running happily. We’ve had a couple of very, very minor network outages since we moved to Melbourne in September 2013 but they’ve been dealt with very promptly. According to our third party uptime monitoring, over the entire time we have been with Melbourne we are looking at a 99.99% network uptime record with the website which is a figure that a lot of companies shout about but never seem to deliver. We’ve never had any power outages either so that’s another 100% record to date too!
“We’re really impressed. The key thing with Melbourne isn’t just the quality of service but the more genuine and honest approach of the staff compared with other companies we’ve used. Whether it’s pre-sales, technical support or account management, we’ve always felt that we’re being well looked after.”